{"id":360,"date":"2021-07-15T18:56:06","date_gmt":"2021-07-15T18:56:06","guid":{"rendered":"https:\/\/todaydigitizing.com\/?page_id=360"},"modified":"2026-06-13T15:38:02","modified_gmt":"2026-06-13T19:38:02","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/todaydigitizing.com\/index.php\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"360\" class=\"elementor elementor-360\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7d230a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b7d230a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77e32ae\" data-id=\"77e32ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d03bd7 elementor-widget elementor-widget-heading\" data-id=\"9d03bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Ask Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-952331d elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"952331d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-becfbc1\" data-id=\"becfbc1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f89bfae elementor-widget elementor-widget-text-editor\" data-id=\"f89bfae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><h6><span lang=\"EN-US\">How can I place an order or request for a quote?\u00a0<\/span><\/h6><\/li><\/ul><p>You can simply send us your logos in the JPEG,PND and PDF files etc,via Email or Text message.If you prefer other ways, please just let us know, we\u2019re open to them.<\/p><div><div><div>\u00a0<\/div><div>\u00a0<\/div><ul><li><h6>Do you work around the clock?<\/h6><\/li><\/ul><div><div>Yes. During office hours, our team works from the office, and outside those hours, we have staff working remotely. We are committed to providing dedicated service to meet your business needs effectively.<\/div><div>\u00a0<\/div><div>\u00a0<\/div><ul><li><h6><span lang=\"EN-US\">Do\u00a0you\u00a0charge\u00a0for a quote?<\/span><\/h6><\/li><\/ul><p>No, we\u00a0do\u00a0not\u00a0charge\u00a0for\u00a0a quote, neither an urge order.<\/p><\/div><div><p><span style=\"color: #8b8b8b;\">\u00a0<\/span><\/p><\/div><div>\u00a0<\/div><div><ul><li><h6>What is your turnaround time?<\/h6><\/li><\/ul><p>We will complete your design within 24 hours.Sometimes it will only take 2 hours.<\/p><\/div><div><p>\u00a0<\/p><ul><li><h6>Transparent pricing below industrial average<\/h6><\/li><\/ul><p>\u00a0<\/p><p>&#8211; $15 for vectorizing jobs under 2 hours. Simple ones are always $12 each.<\/p><p>&#8211; $2.5 per 1,000 stitches for digitizing tapes. Jacket backs are discounted if stitch counts exceed 50,000.<\/p><p>&#8211; Reasonable edits and quotes are free.<\/p><p>&#8211; Rush orders are available.<\/p><\/div><div><p style=\"margin-right: 0px; margin-left: 0px; font-stretch: normal; font-size: 18.6px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; caret-color: #000000; color: #000000; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto;\"><span style=\"font-family: UICTFontTextStyleBody; font-size: 18.56px;\">\u00a0<\/span><\/p><\/div><\/div><ul><li><h6>What file formats do you offer?<\/h6><\/li><\/ul><div><div><p>Our default for embroidery files is TAJIMA (.dst), but we can accommodate other formats upon request. For print files, we provide EPS format by default, yet we can also support other file types based on your preferences. Just inform us of your specific requirements.<\/p><\/div><div>\u00a0<\/div><div><ul><li style=\"list-style-position: outside; list-style-type: disc;\"><h6>How do you maintain quality?<\/h6><\/li><\/ul><p>Our proficient digitizers possess extensive training not only in technical expertise but also in fabric and textiles. This knowledge enables them to recommend optimal combinations, ensuring the highest quality and workmanship for your designs.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-366ca63\" data-id=\"366ca63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2971f9c elementor-widget elementor-widget-text-editor\" data-id=\"2971f9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><ul><li><h6 class=\"p1\"><span class=\"s1\">How will I receive my designs?<\/span><\/h6><\/li><\/ul><p class=\"p1\"><span class=\"s1\">We will email your embroidery files in .dst (TAJIMA) format. If you need them in other formats, just let us know. Print files will be sent in .eps format. Please save our email address as a contact to avoid our emails going to your spam or junk box.<\/span><\/p><\/div><div><p class=\"p1\"><span class=\"s1\">\u00a0<\/span><\/p><\/div><div><ul><li><h6>Do you offer discounts for bulk orders?<\/h6><\/li><\/ul><\/div><div><p>Recognizing diverse digitizing needs among our customers, we offer various options to cater to your specific requirements. Feel free to contact us with any questions or if you need assistance in selecting the option that best suits your needs.<\/p><\/div><div>\u00a0<\/div><div>\u00a0<\/div><div><ul><li><h6>Do you provide monthly credit options?<\/h6><\/li><\/ul><div><p>Absolutely! We offer the convenience of monthly or weekly billing, streamlining the payment process for both parties.<\/p><\/div><div>\u00a0<\/div><div>\u00a0<\/div><ul><li><h6>Is there an additional fee for revisions?<\/h6><\/li><\/ul><p>Small and reasonable edits are complimentary. However, please be aware that additions, such as lettering or background changes to your original design, are not considered edits and will incur charges for the additional stitches.<\/p><\/div><div>\u00a0<\/div><div>\u00a0<\/div><ul><li><h6>What payment methods are accepted?<\/h6><\/li><\/ul><div><p>We facilitate payments through PayPal, providing a secure online payment method. You\u2019ll receive a PayPal payment invoice for your convenience. Rest assured, no credit card information will be disclosed to us or stored on our website.<\/p><\/div><div>\u00a0<\/div><div><div><ul><li><h6>What is your refund policy?<\/h6><\/li><\/ul><div><div><p>We provide embroidery digitizing and redrawing services, delivering digital designs via software-based files. We strive for high-standard quality to ensure customer satisfaction. If you\u2019re unsatisfied, we offer free edits until you are content. If dissatisfaction persists, you may request a refund, which will be credited back to your original payment method.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Ask Questions How can I place an order or request for a quote?\u00a0 You can simply send us your logos in the JPEG,PND and PDF files etc,via Email or Text message.If you prefer other ways, please just let us know, we\u2019re open to them. \u00a0\u00a0 Do you work around the clock? Yes. During office hours, our team works from the office, and outside those hours, we have staff working remotely. We are committed to providing dedicated service to meet your business needs effectively.\u00a0\u00a0 Do\u00a0you\u00a0charge\u00a0for a quote? No, we\u00a0do\u00a0not\u00a0charge\u00a0for\u00a0a quote, neither an urge order. \u00a0 \u00a0 What is your turnaround time? We will complete your design within 24 hours.Sometimes it will only take 2 hours. \u00a0 Transparent pricing below industrial average \u00a0 &#8211; $15 for vectorizing jobs under 2 hours. Simple ones are always $12 each. &#8211; $2.5 per 1,000 stitches for digitizing tapes. Jacket backs are discounted if stitch counts exceed 50,000. &#8211; Reasonable edits and quotes are free. &#8211; Rush orders are available. \u00a0 What file formats do you offer? Our default for embroidery files is TAJIMA (.dst), but we can accommodate other formats upon request. For print files, we provide EPS format by default, yet we can also support other file types based on your preferences. Just inform us of your specific requirements. \u00a0 How do you maintain quality? Our proficient digitizers possess extensive training not only in technical expertise but also in fabric and textiles. This knowledge enables them to recommend optimal combinations, ensuring the highest quality and workmanship for your designs. How will I receive my designs? We will email your embroidery files in .dst (TAJIMA) format. If you need them in other formats, just let us know. Print files will be sent in .eps format. Please save our email address as a contact to avoid our emails going to your spam or junk box. \u00a0 Do you offer discounts for bulk orders? Recognizing diverse digitizing needs among our customers, we offer various options to cater to your specific requirements. Feel free to contact us with any questions or if you need assistance in selecting the option that best suits your needs. \u00a0\u00a0 Do you provide monthly credit options? Absolutely! We offer the convenience of monthly or weekly billing, streamlining the payment process for both parties. \u00a0\u00a0 Is there an additional fee for revisions? Small and reasonable edits are complimentary. However, please be aware that additions, such as lettering or background changes to your original design, are not considered edits and will incur charges for the additional stitches. \u00a0\u00a0 What payment methods are accepted? We facilitate payments through PayPal, providing a secure online payment method. You\u2019ll receive a PayPal payment invoice for your convenience. Rest assured, no credit card information will be disclosed to us or stored on our website. \u00a0 What is your refund policy? We provide embroidery digitizing and redrawing services, delivering digital designs via software-based files. We strive for high-standard quality to ensure customer satisfaction. If you\u2019re unsatisfied, we offer free edits until you are content. If dissatisfaction persists, you may request a refund, which will be credited back to your original payment method.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-360","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Frequently Ask Questions How can I place an order or request for a quote? 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