- How can I place an order or request a quote?
Here are two convenient options: email us at firstname.lastname@example.org, or simply visit ‘Order Now’ on our website and upload your request. Upon receipt, we’ll promptly confirm with you within the next minute.
- Do you work around the clock?
Do you charge for a quote?
No, we do not charge for a quote, neither an urge order.
What is your pricing structure for designs?
We have a flat rate of approximately $15.00 USD for a left chest or cap-sized embroidery file. Our standard charge is $2.5 per 1,000 stitches, with discounts applied for jacket backs based on stitch count. EPS files are typically charged at $12 each, and designs exceeding standard processing times will incur additional charges.
What is your turnaround time?
We will complete your design within 24 hours.Sometimes it will only take 2 hours.
What file formats do you offer?
Our default for embroidery files is TAJIMA (.dst), but we can accommodate other formats upon request. For print files, we provide EPS format by default, yet we can also support other file types based on your preferences. Just inform us of your specific requirements.
- Do you offer discounts for bulk orders?
Recognizing diverse digitizing needs among our customers, we offer various options to cater to your specific requirements. Feel free to contact us with any questions or if you need assistance in selecting the option that best suits your needs.
Do you provide monthly credit options?
Absolutely! We offer the convenience of monthly or weekly billing, streamlining the payment process for both parties.
Is there an additional fee for revisions?
Small and reasonable edits are complimentary. However, please be aware that additions, such as lettering or background changes to your original design, are not considered edits and will incur charges for the additional stitches.
What payment methods are accepted?
We facilitate payments through PayPal, providing a secure online payment method. You’ll receive a PayPal payment invoice for your convenience. Rest assured, no credit card information will be disclosed to us or stored on our website.
How do you maintain quality?
Our proficient digitizers possess extensive training not only in technical expertise but also in fabric and textiles. This knowledge enables them to recommend optimal combinations, ensuring the highest quality and workmanship for your designs.
What is your refund policy?
We provide embroidery digitizing and redrawing services, delivering digital designs via software-based files. We strive for high-standard quality to ensure customer satisfaction. If you’re unsatisfied, we offer free edits until you are content. If dissatisfaction persists, you may request a refund, which will be credited back to your original payment method.